Ken's Appliance Service at 11 Douglas Av, in Kingston

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About Ken's Appliance Service

The Ken's Appliance Service is a Canadian national Home goods company located in Kingston, Ontario. To figure out why customers choose Ken's Appliance Service and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

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Contacts of Ken's Appliance Service

  • Address: 11 Douglas Av, Kingston, Ontario K7K 6B5
  • Types: Home goods  
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Reviews

  • 2
    Phil McMillan
    Posted Oct, 25 2018
    Had them come to repair my dishwasher that was making a noise. They came, found the issue to be an obstruction. Fixed it, charged me $90 for 15 minutes of work and left without properly testing the repair. I tested the repair on my own by running the dishwasher to find that my dishwasher now leaks, an issue that was not occurring before the repair. I called them to be greeted by voicemail and I asked them to please come back and fix their mistake. I finally got a hold of them and spoke to the repairman that came in. I explained that my dishwasher was now leaking all over my floor. He started telling me that it sounds like I might need a part blah blah blah. I told him my dishwasher was not leaking previous to his "Repair" and he immediately shot back with "If you not happy with my work, how about I just rip up your check?". Saying it like a threat or something. I said fine, sounds good. and he hung up on me.

    All he needed to do was apologize and come back and try to fix his mistake but he acted like a child. Hopefully he does rip of the check but i'm thinking I'll have to bounce it just in case.

    This luck of proper customer service is deplorable and I wonder how many other people have been treated this way by this business.
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